Refund Policy

1. General Refund Eligibility

• Refund requests must be submitted within 24 hours of the initial payment.
• Refunds apply only to first-time purchases of eligible services.
• Renewal payments are non-refundable.
• Refunds are not automatic and must be requested through the official support ticket system.

2. Non-Refundable Services

The following services are strictly non-refundable:

• Dedicated IP addresses
• Domain registrations and renewals
• Setup fees
• Custom configurations
• Add-ons or extra resources
• Services suspended for abuse-related reasons
• Services terminated for Terms of Service violations

Due to the nature of instant provisioning and infrastructure allocation, VPS services cannot be refunded under any circumstances.

3. Refund Conditions

Refunds may be denied if:

• The service has been used for abusive or illegal activity
• Resource abuse has been detected
• A chargeback has been filed
• The request is made after 24 hours of purchase
• The account has been suspended for policy violations

We reserve the right to investigate usage before approving any refund.

4. Chargebacks & Payment Disputes

Filing a chargeback or payment dispute without contacting support first will result in:

• Immediate suspension of all services
• Termination of the account
• Permanent ban from future purchases

We reserve the right to dispute fraudulent chargebacks with supporting evidence.

5. Refund Method

Approved refunds will be issued to the original payment method and processed within a reasonable timeframe. Transaction fees may be excluded where applicable. We are not responsible for delays caused by banks or payment processors.

6. Service Cancellation

• Services must be canceled through the client area before the renewal date.
• Failure to cancel does not automatically qualify you for a refund.
• Cancellation does not reverse previous charges.