Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to visitors of our website, registered customers, users of free and paid hosting services, affiliates and partners, and individuals contacting us for support. This policy does not apply to third-party websites or services not owned or controlled by Astrix Cloud.

2. Information We Collect

We collect information necessary to provide secure, reliable hosting services.

2.1 Information You Provide Directly

When you register or purchase services, we may collect:

• Full legal name
• Email address
• Phone number
• Billing address
• Company name (if applicable)
• Government-issued identification (if required for verification)
• Payment-related information
• Support ticket messages
• Communications via email or Discord

You are responsible for ensuring the accuracy of this information.

2.2 Automatically Collected Information

When you access our website or services, we may automatically collect:

• IP address
• Login timestamps
• Browser type and version
• Device type and operating system
• Referring URLs and pages visited
• Bandwidth usage
• Server access logs

This data helps us maintain security, prevent abuse, and improve performance.

2.3 Service-Related Data

If you use hosting services, we may collect:

• Server resource usage (CPU, RAM, storage, bandwidth)
• Network logs
• Abuse-related activity logs
• Firewall alerts
• Login attempts and security logs

We do not monitor your private content unless required for abuse investigation or legal compliance.

3. Legal Basis for Processing

We process personal data based on:

• Performance of a contract — providing hosting services
• Legal obligations — tax, fraud prevention, law enforcement requests
• Legitimate business interests — security, system stability, fraud detection
• Your consent — where required by applicable law

4. How We Use Your Information

We use your information to:

• Create and manage your account
• Process payments and invoices
• Deliver hosting services
• Provide technical support
• Detect and prevent fraud or abuse
• Enforce our Terms of Service
• Maintain infrastructure stability
• Send important service notifications
• Improve platform performance and reliability

We do not sell, rent, or trade your personal information to third parties.